Welcome

I am thrilled at the possibility of partnering with your business. My clients are provided with an unparalleled experience, turning their business visions into a reality. Working together, we lay out a goal, create tasks, and ensure your business is poised for growth.

I provide the individualized care needed to launch your business to the next level. In order to make our relationship as successful (and enjoyable) as it can be, I put together a quick Welcome Kit.

This Welcome Kit is a simplified way to introduce you to how I work with my clients.

In this Welcome Kit, you’ll find

  • How I work

  • Perks of working with me

  • How to get started

I’m looking forward to a very successful working relationship. If you have a question at any point, please contact me at hello@jenniekerns.com.

View some of my previous / current work portfolio here.

To our success,
Jennie

How I Work

I work to ensure that your goals are met in the time allotted.
You’ll feel the difference when my business has got your back.

⏰ Hours of Operation
I work Monday through Friday from 9 AM to 5 PM Eastern Standard Time and do not work weekends. While I occasionally work on projects independently during evening hours, I never expect my clients to be available outside of regular business hours. My schedule is designed to provide clear expectations for communication and collaboration.

💸 Payment & Invoicing
All payments on service hours are paid upfront using PayPal or credit card. Invoices are sent electronically on the 1st of the month. All services are prepaid and work will commence once payment is received.

⏲️ Time Tracking
All time spent on your projects is tracked to the minute. I will send you weekly progress reports to keep you updated on how I am utilizing your hours.

💰Refunds
When you buy a package of time with me, I commit to having enough time available to serve you. My commitment to you affects how I work with our other clients. For that reason, I don’t offer refunds on unused hours or allow unused hours to roll over.

Sharing Passwords
To safely exchange passwords, I use Dashlane. I ask that my clients set up an account so that they can securely share their passwords with me. Please share passwords with: hello@jenniekerns.com


*Please note that you can expect login notifications from Ohio.

Confidentiality
I adhere to a strict confidentiality code and no information will be divulged to a third party. All documentation sent to me will be returned upon completion + payment. I take your confidentiality very seriously.

📆 Meetings
Your time is valuable, and so is mine. In the event that you need to change or cancel a scheduled meeting, I require 24-hour notice. In turn, I promise to honor our appointments and be on time as well.

The Perks

All calls and emails will be returned within 48 hours during business days (Monday to Friday).

That means I will:

  • Respond to e-mail and Voxer messages promptly

  • Follow-up with clients to ask for feedback

  • Make recommendations and offer solutions

  • Go the extra mile to make my clients happy

Turn Around Times
Project and task turnarounds vary depending on the specific requirements. I make an effort to handle all new projects and tasks within 48 hours of receiving the required information. I always inform you of when you can expect projects and tasks to be completed. If you make changes to the original task or project, the amount of time required to complete the project is subject to change.

Project Management Tools
I am happy to work with your PM tool if you’ve already established a routine (i.e. Notion, Trello, Asana, etc.). I will manage your project on my side with Asana. If you do not have a project management tool, I will loop you into my Asana.

Getting Started

These steps outlined below are specific to those signing up for online business management support.

We’re diving deep into successes, pain points, and the nitty-gritty of your business. Time to lay it all out.

1 | The Discovery Call

I want to learn where you are in your business. Where do you feel you’re succeeding, and where do you feel you’re lacking support? This complimentary 30-minute session is the first step towards understanding your needs and assessing whether or not I am a good fit for your business. Book your Discovery Call now!

Based on our discovery call, I will send you a custom proposal and suggest the right Online Business Management package for you. The proposal will include my rough insights, pinpoint potential projects, and next-step recommendations.

2 | The Getting Down to Business Strategy Call

This one-time, 75-min strategic planning session is mandatory for all packages to kick off our working relationship.

This is your opportunity to lay it all on the table and let me know exactly which areas of your business you want to improve, how you think your team & projects can be better managed, and what systems you want to put into place to make your business run smoothly. It is also my opportunity to evaluate your needs, your team & projects, and your overall business structure.

We are now a team. As a team, we want to identify what can be taken off your plate simply and effectively. I will be maintaining a well-oiled machine, allowing you to get back to the parts of the business you love.

3 | The Audit

Suit up! This is where we get serious. During the first 90 days, I do a full audit of all your business’ processes. During the first two weeks, I look at files, procedures, and strictly observe how your beautiful business operates. The absolute earliest any implementation will occur is two weeks after the Getting Down To Business Call.

This is a time to show us examples of how you operate, introduce us to staff, and allow us to find our space.

4 | The first 90-days

I hone in on what makes your business flourish! I am also on the lookout for which sections need polishing, where money is wasted, and which processes need implementation. As masters of efficiency, I want to make sure your business is reaching its full potential and no tasks are missed.

During this time, I’ll fix immediate leaks and lay the foundations for future projects.

5 | Manage ongoing tasks

Once I have spent some time in the nitty-gritty of your business, I will help create Standard Operating Procedures (SOPs). These beautiful work-of-art documents map out exactly how to execute and automate routine tasks. The SOP is given to a staff member who takes that job off your plate so you can get back to the part of the business you love (or you can even book a vacation!).

In addition to SOPs, I will help structure product launches, and anything else your online biz needs.

Ongoing

Time to get movin’! We want to set up action items and start making things happen. You’ll start seeing your company’s direction and start feeling the stress melt away. Who needs a spa day?

Our project and retainer packages are based on a combination of Online Business Management and Implementation, which can include the following:

  • Project & Team Management

  • Systems Building & Standard Operations Procedures

  • Monitoring Metrics & Analysis

  • Recruiting & Vetting Employees/Contractors

  • Revenue Generating Activities: Strategizing & Monitoring

  • Industry and Market Research

  • Strategy sessions and ongoing meetings (I recommend at least one monthly call)

  • Email Marketing Setup

  • Membership Area Setup

  • Autoresponders, Sales Funnels & Marketing Campaigns

  • Website Design, Development & Maintenance

  • Sales Pages and Landing Pages

  • Launch Support - Books, Courses, Digital Products

WHAT OBM CLIENTS ARE SAYING ✨

  • “Working with Jennie has been incredibly supportive and has allowed me to feel at ease and find more fluid processes for my business. Jennie is professional, trauma-informed and blends her attention to detail and skillful knowledge of systems to really meet me and business where I’m at. I highly recommend Jennie to any entrepreneur who desires VA and business management support who is collaborative and so enjoyable to work with!”

    Katie Kurtz, Trauma Specialist & Certified Coach, Creator of CULTIVATE

  • “Hiring Jennie was the best investment I’ve ever made in my business. I’m 9 years in, and was so reluctant to bring someone into my world. I don’t work like most people. I’m random, I’m in chaos, and I love it. And I needed someone who could be here, honor this, without judgement, and bring some organization as my business continue to grew. She is such a warmth, and light to my world. I message her often in tears at how grateful I am she’s able to honor my needs and my business the way she does. I’ve recommended all my clients to her (I’m a business coach). There’s no one else I trust more with the world of my business, and life, than her!"

    R.T.

  • “I’m a business owner who is notorious for changing and pivoting what I’m up to and Jennie is the only one with the ability to stick with me and support me through all of it. Whether it’s my website, scheduling, emails, editing my videos, podcast, or my magazine, Jennie has - or acquires - the skill set I need her to have so I can continue to grow. Jennie is wickedly independent and thrives with freedom. The more space I give her to initiate in my business, the more impressed I am with what she comes up with. If I get stuck and don’t know how to get myself out, Jennie finds the solution faster, and with more grace than I could ever pull off myself. She has an uncanny ability to tap into my mood, and my stress, and redirect me. She knows when it’s time for me to pivot again because I’m losing my energy or my passion. She was sensitive with me when it was time to light a fire under my arse and sort out my finances more thoroughly and she initiated work with a bookkeeper for me, which is going to help me mortgage my home. Calling Jennie a Virtual Assistant is lack lustre to me, because she’s so much more than that. I’ve never had anyone so efficient, capable, driven, organized, clever, and my favourite - she’s sassy. She’s got the courage to let me know what could improve and how we’re going to do it, and I hope she’s with me in my business forever.”

    Sam Z.

  • "Working with Jennie has been a game changer. She began working with me/my company after our first year open and helped us develop procedures and processes, introduced us to platforms to help us operate more efficiently, and was able to offer insight and feedback that helped the company serve our clients in a meaningful way. On top of that, Jennie is versed in advanced skills and isn't afraid to add to her skill set in order to assist those she is working with. One of the things I appreciated most about working with Jennie was that I always felt like she had my back and was working for the good of myself and my company. She demonstrated this by checking things out/knowing what was going on behind the scenes, always being one step ahead, offering wise suggestions, and knowing when and how to support me. I have enthusiastically recommended Jennie to other friends and colleagues and will continue doing so!"

    Laura Anderson, Founder of The Center for Trauma Resolution and Recovery

  • “Jennie is an encouraging, organized, innovative wizard! After beginning our work together, I noticed a huge shift in new clients coming on board, and she has helped me implement many positive changes in the ways I work. I don't know where I'd be without her pragmatic pep talks, laser focus for precious details and supportive presence.”

    Jess Jackson, Somatic Practitioner and Trauma-Informed Educator